THE YEAR 2020 PASSED UNDER THE SIGN OF FORCED INNOVATIONS - AS A RESULT OF QUARANTINE RESTRICTIONS, LAW FIRMS HAD TO LOOK FOR NEW SOLUTIONS THAT COULD NOT BE FOUND.
THE LEGAL MARKET HAD TO MAINTAIN AND DEVELOP SOME NEW DIRECTIONS AND MAKE CERTAIN ACCENTUATIONS.
1. Remote work.
The year 2020 forced everyone to switch partially or entirely to the online format. Companies are divided into those who have previously implemented remote communication tools and those for whom this has become a new challenge commensurate with travel restrictions. The challenge was to teach employees to work online. Companies that employ people with different technology skills have had a challenging time.
The year 2020 was remembered by a record number of cyberattacks. On the one hand, the transition to online work has given lawyers flexibility. On the other hand, the number of cyber threats has increased. As a result, many law firms have included in their article costs and information protection costs.
3. Turbo mode of all processes.
The biggest challenge was the request for speed. Businesses, including legal ones, had to learn how to launch new projects in a matter of days. It was important to react immediately to changes in circumstances and legislation, to adapt quickly. Quarantine established processes that lasted for years and became an incentive for digital transformation. Imagine that the annual conferences discussed the future that would come in five years, and in fact, the future came in a few months. People worldwide have started listening to things online via video conferencing, even using regular Zoom and Skype. Finally, courts have begun accepting documents through the electronic court, although some still require paper documents.
4. Mutual assistance.
It is important that businesses begin to help each other. During the quarantine period, several companies distributed free licenses for their software, law firms assisted hospitals and purchased mechanical ventilation. Juscutum has launched the Legal Alarm COVID-19 service with free legal advice for small businesses in Ukraine to support business. A week later, the American company Rocket Lawyer announced a similar project for small businesses in the United States. And there are many such examples.
5. Meetings with clients online.
The number of calls with customers through Zoom has increased. In addition, many companies have begun to use enterprise messengers such as Microsoft Teams and Slack to communicate both within teams and with customers.
6. The era of webinars.
Law firms have begun to hold webinars so often to organize online access to scarce information in any part of the world, which prompted Law & Events to hold a webinar "How to survive in the days of webinars."
7. Lost privacy.
States have begun to use applications to track people's whereabouts and contacts actively. The reason seems to be noble: to prevent the spread of the COVID-19 virus, but we all understand the possibilities behind this. China has been particularly active in producing such applications. However, under the pretext of fighting the virus, the use of "apps", which restricts the right to confidentiality, has simply been imposed. In the end, other countries picked up the topic without being tied to the level of personal data protection at the legislative level.